Help centre
Answers, not a feature tour.
Every article here answers a question somebody actually asked. If yours is not here, open a ticket and your setup comes attached automatically.
Getting started · 5 minConnect your first Bambu printerInstall the bridge on a Windows PC, pair it with a code from PrintSol, add your printers with their access code, and see live status.Getting started · 4 minYour first print: from a file to the printerUpload a model, put it in the queue, and let PrintSol send it to a printer that has the right filament loaded.Getting started · 2 minFind anything with Ctrl KOne search box for orders, customers, products, files, projects, printers, filaments, help articles and every page of the app.Printers · 4 minConnect Bambu Cloud: e-mailed code, password or access tokenThree ways to link a Bambu account, what Bambu Cloud gives you, and what it cannot do.Printers · 3 minObserve only vs control: which should I use?Observe only reads the printer and never sends it anything. Control lets PrintSol pause, stop and start prints.Printers · 4 minMy Bambu printer will not start a print from PrintSolWhy newer Bambu firmware refuses starts from software, what PrintSol does instead, and how to allow it.Printers · 4 minThe bridge: what it does and how to install itThe bridge is the small program on a workshop PC that talks to your printers. Here is what it does, what the installer includes, and how several bridges share a farm.Printers · 3 minMy bridge shows offlineWhat offline means, what keeps working, and the checks that usually fix it.Printers · 3 minWhich printers does PrintSol support?Bambu Lab is proven on real printers. Klipper, Prusa, OctoPrint and Elegoo drivers exist but have only been tested against simulated printers.Printers · 3 minPrinter cameras and the camera wallWhere camera frames show up, how often they refresh, and why a camera may stay blank.Printers · 4 minPrinter issues, HMS messages and pausesHow PrintSol shows what a printer is complaining about, where the Bambu HMS codes are decoded, and what Clear issues does.Printers · 4 minMaintenance schedules, repairs and out of serviceService items counted in printer hours, logging repairs, and taking a printer out of service so the queue skips it.Print queue · 5 minHow the Print Queue worksWhere tasks come from, what the five columns mean, and how a print moves from Queued to Pack.Print queue · 4 minAuto-print: let the queue start prints by itselfWhat the Auto-print switch does, which printers and tasks it picks, and why a task may wait.Print queue · 3 minChoose the printer and change the order of the queueHow PrintSol picks a printer for each task, how to pin one, and how priority decides what prints first.Print queue · 3 minCancel a task, or stop a print that has already startedCancel withdraws a start that is on its way, and stops the printer if the print is already running.Print queue · 4 minPlates: print several tasks on one bedCombine queued tasks of the same filament into one plate, let the slicer lay them out, and print it bed by bed if it does not fit at once.Print queue · 4 minWhen a print finishes or fails: checking, clearing the bed and retriesConfirm & cleaned, It printed / It failed, the QR sticker on each printer, and what happens to a failed print.Slicing & files · 4 minFile Manager: uploading and organising filesWhich files you can upload, what PrintSol reads from them, folders, bulk actions and what delete really removes.Slicing & files · 3 minMulti-plate 3MF projects and combining filesHow a 3MF with several plates is queued, and how to turn several STLs into one bed with Combine.Slicing & files · 5 minHow slicing works in PrintSolPrintSol slices with Bambu Studio or OrcaSlicer for the exact printer model and plate, keeps the designer's settings from a 3MF, and adds supports where a bare mesh needs them.Slicing & files · 4 minProcess profiles: custom slicer settings per part, such as ironingMake or import a process profile, attach it to a part, and every slice of that part uses it on every printer model.Filament · 4 minFilament stock, burn rate and reorder pointsHow the Filaments page counts what you hold, how fast you use it, how many days it lasts, and when it tells you to order.Filament · 4 minAdd filament colours and spoolsColours from the built-in Bambu catalogue or your own, spools with their landed cost, and keeping the grams right.Filament · 3 minScan spools with a barcode scanner or your phoneTeach PrintSol a box barcode once, then book spools in and out with one scan.Filament · 3 minOrder filament with a purchase orderThe orange order button, the purchase order popup, and receiving an order so the spools land in stock.Filament · 4 minAMS slots: what is loaded, and setting a slot by handWhat the AMS reports, when to tell PrintSol yourself, and when a hand-set slot is cleared again.Products & orders · 5 minProducts, variants and recipesA product is what you sell; its recipe says which printed parts make one. Here is how to set them up once for every colour.Products & orders · 3 minMap shop listings to productsLink each SKU your shop sells to a PrintSol product variant, so orders route themselves to the queue.Products & orders · 4 minHow shop orders are importedWhen orders arrive, which ones are skipped, the statuses on the Orders page, and releasing orders by hand.Products & orders · 4 minWork labels, label printers and scanningA 100 × 150 mm label for every order and every print, printed by itself on the bridge PC, and scanned to open the right order or print.Products & orders · 4 minProjects: one-off jobs and MakerWorld modelsPrint things that are not shop orders, such as prototypes, gifts and local jobs, through the same queue, including models from MakerWorld.Integrations · 4 minConnect WooCommerce or ShopifyThe one-click connections, the free-plan limit, and where bol.com, Etsy and other marketplaces fit in.Integrations · 3 minConnect WooCommerce with API keysThe by-hand connection for when the one-click flow cannot reach your store: create a key in WooCommerce and paste it into PrintSol.Integrations · 3 minSendcloud shipping labelsConnect Sendcloud, choose a shipping method per shipping profile, and make the parcel and label from the order.Integrations · 2 minMarketplace orders and feesOrders from bol.com, Etsy or Amazon that come in through your shop can carry that marketplace's own fees.Costing & reports · 6 minHow true cost is calculatedEvery line in an order's cost, where the number comes from, and which ones are measured and which estimated.Costing & reports · 4 minWhy is my order slipping?What the forecast date means, what moves it, and where PrintSol shows orders that will miss their promise.Costing & reports · 5 minStatistics: what the numbers meanSuccess rate, utilisation, cost of failures, shipped on time and the rest, with how each one is worked out.Costing & reports · 3 minThe Calculator: what would it cost, and what should it sell for?Quote a print or test a price with the same rates every margin in the app uses.Account & billing · 3 minInvite your team and set rolesSend an invite, what each role can change, and how plan seats are counted.Account & billing · 4 minPlans, trials and billingThe Free, Farm and Studio plans, what each limits, how the trial works, and how upgrades, downgrades and cancelling behave.Account & billing · 3 minTwo-factor authentication and passkeysProtect your account with an authenticator app, and sign in without a password using Face ID, Touch ID, Windows Hello, your phone or a security key.Account & billing · 4 minNotifications, the bell and the Activity logWhich e-mails PrintSol sends and to whom, what lights up the bell, and how to read the Activity log.
Still stuck?
Open a ticket from inside the app and your plan, bridge state, fleet and recent printer errors come attached automatically — so the first reply is an answer rather than a question.
Start freeNo card. Read-only to start. Nothing changes on your printers.